How we work
A simple process with no surprises.
We keep onboarding short and clear. You always know what is happening, what it costs and what comes next.
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01
Free IT review
We meet for 30 minutes, look at your setup and ask what is getting in the way. You get a short written summary either way.
- A short video call or visit to your office
- A look at your devices, accounts, backups and network
- A written summary of what we found
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02
Clear plan and price
We send a plan that lists what we will fix first, what can wait and a fixed monthly price. No long contracts.
- Priorities ranked by risk and cost
- A fixed monthly price per user
- Month to month terms after onboarding
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03
Onboarding
We document your systems, install monitoring, secure your accounts and fix the urgent items. Your team gets one email address for support.
- Full documentation of your systems
- Monitoring and security tools installed
- Multifactor sign in and backups confirmed
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04
Ongoing care
We handle support, updates and backups every day. Each month you get a short report and we review it together every quarter.
- Support by email for your whole team
- Monthly health report
- Quarterly review and planning meeting
How much does managed IT cost?
Most plans are priced per user per month, and the price depends on what is included. After the free review you get a fixed quote, so you know the cost before you sign anything.
Do I have to sign a long contract?
No. After onboarding, monthly plans run month to month. We would rather keep you because the service is good.
Can you work with our current IT person?
Yes. Co managed IT is built for this. We cover backup, security, after hours work and the projects they do not have time for.
Do you come on site?
Most work is done remotely, which is faster for you. We visit for setup, new offices, hardware installs and anything that needs hands on work in the Greater Toronto Area.
What happens to our data if we stop working together?
It stays yours. We hand over all documentation, passwords and admin access, and help with the move to your next provider.
How fast do you respond?
We reply to every request within one business day, and much faster for urgent issues like an outage or a security alert.
Tell us what is slowing your team down.
We will review your setup and send you a short, clear plan. It costs nothing and there is no pressure to sign up.